Customer Service Representative

ProHealth Partners is an established multi-specialty physician group and has been providing care to patients over the last 30 years. Our network includes over 250+ physicians in over 100+ clinics throughout the greater Long Beach, Los Angeles, Orange County, and Inland Empire areas.

Job Type : Part-time, direct hire

Pay : $21-23 per hour

Hours : Monday-Friday, 8 hours shift

Responsibilities :

• Responsible for inbound and outbound phone calls in a professional and courteous manner.
• Responds to patient inquiries, messages, and requests promptly, ensuring accurate information and excellent customer service.
• Schedules, confirms, and reschedules patient appointments to optimize provider time and office efficiency.
• Verifies patient insurance benefits and eligibility prior to scheduled appointments.
• Communicates important information and messages to medical and administrative staff in a timely manner.
• Maintains patient confidentiality and complies with HIPAA regulations at all times.

Requirements :

MG 11.3

ProHealth Partners is an Equal Opportunity Employer