Polycom AV Conference Support Engineer
Required Skills :
5+ years of training experience in an enterprise collaboration environment with end-user application support experience
Working knowledge of integrating Office 365, Exchange, Teams, Zoom, WebEx, and Polycom
Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks
2+ years of developing information system design, governance, process, procedure documentation
Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business;
actively listens to peers input.
Strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems and drives towards solutions.
Must be able to collaborate effectively with other senior architects, support personnel and SN Managers within the organization
Desired Skill
Broad knowledge of other Microsoft systems infrastructure products
Must have excellent Customer Service skills
Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft Office Suite, and MS Teams client profiles..
Experience providing user guidance, documentation, and consultation
Excellent written, oral, interpersonal, and presentational skills
Excellent analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
Principal Engineer-Software Development (Principal Engineer-Systems Engrg)
Bachelor's or foreign equivalent degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field, and 6 years of progressive, post-baccalaureate experience in the job offered or as a Software Engineer, Software Developer, or in a related/similar position. Collaborate wit...
Lead Desktop Support Analyst
Provide support for remote system access, including VPN and remote desktop connections. Provide remote support to users and respond to after-hours support requests. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. Documents po...
Sr Systems Engineer
...
IT Field Support Specialist / Network Support
In addition, you will have the opportunity to travel to jobsites in central Florida and neighboring states on occassion once converted perm to visit and support users on site. In this role, you will be responsible for supporting any and all IT support issues for the employees at that location as wel...
IT Support Specialist
We are a IT Managed Service Provider seeking a skilled IT Support Specialist. This position will be working with a multitude of customers to ensure that their IT infrastructure is running optimally and making recommendations for upgrades. We have steadily grown every year since the company's incepti...
Audio Visual Installation Technician
AV Installer to join their FL team. The ideal candidate will have a minimum of 3 years of experience in the audiovisual industry and a strong understanding of the systems they work with. ...
Technical Support Specialist / Operations Support III----Remote
Troubleshoot technical issues and escalate them as necessary to Technical Product Support Engineers. Candidates should have at least 5 years of experience in technical support, customer service, or account management, specifically with. Candidates must effectively interpret and communicate technical...
Project Manager
Coastal Mechanical, ranked one of the largest mechanical contractors in the southeast, specializing in commercial HVAC, plumbing and pipefitting is seeking a Construction Project Manager for the Tampa Florida area to manage large commercial projects. Commercial mechanical project management experien...
100% remote - IT Support Specialist (SQL, ETL) - Direct Client - Immediate Interviews
In addition to other benefits, Accion Labs offers a comprehensive benefits package, with Accion covering 65% of the medical, dental, and Vision Premiums for employees, their spouses, and dependent children enrolling in the Accion-provided plans. One of my direct clients, a leading provider of electr...
Project Manager
Provide overall administrative and technical management on transmission & distribution construction project sites from bid preparation through final acceptance by client. Establish project objectives, policies, procedures and performance standards within boundaries of corporate policy. Monitor/contr...