Senior Technical Support Specialist

Beztak, a national Real Estate Development, Construction, and Property Management company, wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence.

Beztak is looking to hire a Senior Technical Support Specialist to join our team! The Senior T echnical Support Specialist is responsible for both technical support to customers and providing administrative assistance to the IT team. Duties include troubleshooting to detect and solve technical problems, installing or updating required hardware and software, maintaining inventory, and auditing properties to provide most up to date technical documentation.

This is an on-site position in Farmington Hills, Michigan.

Essential Functions :

• Ticket ownership, from Request creation to Closed status.
• Provide quality and timely response and resolution to the daily servicing issues encountered by employees within our corporate headquarters and remote locations.
• Research, resolve, and respond to questions received via ticket system, in accordance with standards.
• Educate clients when possible to reduce ticket volume and enhance client knowledge.
• Create new and enhance current knowledge base documents as technology changes.
• Analyze problem & requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions.
• Provide on-site support coverage during standard corporate office hours (some flexibility in hours is required).

Personal Qualities :

Education and Qualifications :

Beztak Benefits & Perks :

Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don't have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E's : Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.

Some of our most popular benefits include :

Physical Demands :

The position requires prolonged periods sitting at a desk and working on a computer. You will also frequently walk, stand, and communicate with co-workers, guests, and the public.

Work Environment :

This position typically operates indoors in an air-conditioned office, with a mixture of natural, incandescent and fluorescent light.