Program Manager - Business Transformation Office

The Business Transformation Office (BTO) Program Manager oversees program governance and manages functional and operational aspects of the program of responsibility.

They collaborate with cross-functional teams to deliver project outputs on time, within budget, and with high-quality results.

This role involves planning, organizing, monitoring, and overseeing a program of technology platform implementations, business process improvements and / or enterprise strategic programs to meet defined requirements and business objectives.

This specific role will support the roll out of an Enterprise Resource Planning (ERP) system and be responsible for coordinating activities for the entire program.

This specific role will support the roll out of an Enterprise Resource Planning (ERP) system and be responsible for coordinating activities for the entire program

MINIMUM REQUIREMENTS

Education : Bachelor’s degree in a relevant field (e.g., Business, IT, Project Management, Engineering).

Experience :

• Minimum of 10 years of proven project leadership on large cross disciplinary programs with applied knowledge of formal project management methodologies (e.g., PMI, Six Sigma)
• Effective communication skills and ability to work with a broad and diverse stakeholder group.
• Knowledge and application of change management principles
• Strong business acumen with an understanding of cross functional connections and relationships
• Ability to develop execution plans in a complex, high risk, and sometime ambiguous environment with diverse perspectives.
• Proven ability to align projects and programs to meet the overall business objectives.

KEY RESPONSIBILITIES

Program Strategy and Execution :

• Works with the leadership team to develop and execute program strategy.
• Organizes program-related events.
• Monitors program performance and adjusts as needed.
• Leads overall planning, execution, and monitoring of projects ensuring they are completed on time, within budget and meeting business expectations.
• Establishes key performance indicators (KPIs) and metrics to track the progress and effectiveness of transformation efforts, providing regular updates to stakeholders.
• Successfully implements large-scale efforts with multiple, cross functional stakeholders, and project team members.
• Manages Project Managers.

Project Management :

• Ensures project outputs align with program and business objectives.
• Identifies and resolves systems related issues.
• Fulfills user requirements and drives successful project outcomes.

Change Management :

• Ensures a change management processes plan is developed and in place to support the changes associated with the system.
• Oversees program implementation.
• Presents updates and progress to stakeholders.
• Establishes key performance indicators (KPIs) and metrics to track the progress and effectiveness of transformation efforts, providing regular updates to stakeholders.

Collaboration :

• Works closely with technical teams, department leaders, and stakeholders to understand business requirements, gather feedback, and ensure alignment with long-term program strategies.
• Ensures consistent communication with work teams and leadership.

Resource Management :

• Monitors project budgets and schedules to ensure on-time, on-budget delivery.
• Manages resource plans to effectively deploy personnel.

Vendor Management :

• Manages solicitations and procurement processes.
• Coordinates contract renewals and payment processing.
• Communicates technical and business requirements for solutions.
• Facilitates issue resolution.
• Collaborates with System Technical teams and vendor partners.

Performs other related duties as required and assigned.