Sr. Claims Advocate II, Learning & Development

Sr. Claims Advocate II - Learning & Development

As a Sr. Claims Advocate II - Learning & Development, you will design and deliver training content to be deployed to claims employees and external business partners. You will drive educational initiatives to ensure the team is well positioned for the dynamic work that underpins our complex insurance program. Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.

What You'll Do :

• Develop and execute a comprehensive learning strategy that addresses the evolving needs of Uber's US&C Claims organization.
• Oversee the design, development and delivery of learning programs, ensuring they are innovative, engaging, and meet the diverse needs of in-person and virtual audiences.
• Identify critical skill gaps and create targeted training roadmaps that align with organizational objectives and performance metrics.
• Stay current with industry trends, emerging technologies, and best practices to keep learning programs fresh, relevant, and impactful.
• Partner with Claims Operations, partner insurance carriers, Safety, Legal, and other stakeholders to gather insights on training needs and ensure alignment with larger business goals.
• Act as the primary L&D representative in cross-functional planning and strategy sessions, advocating for learning solutions that drive performance.
• Conduct regular evaluations of L&D programs to measure effectiveness and leverage findings to iterate and enhance solutions.
• Develop a training toolkit of varied instructional methods (e.g., classroom training, virtual learning, on-the-job coaching, blended learning) to optimize learner engagement and retention.
• Create resources and documentation for Claims staff to reference for on-demand education.
• Deliver presentations to internal and external stakeholders ranging from entry level Claims staff to senior leadership.
• Partner with Claims Quality Assurance and other Learning & Development teams to obtain feedback on curriculum and learner outcomes.

Basic Qualifications :

Preferred Qualifications :

For Chicago, IL-based roles : The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For Phoenix, AZ-based roles : The base salary range for this role is USD$117,000 per year - USD$129,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link.

Uber is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.