Help Desk Associate

IT Support Specialist

📍 Charlotte, NC (with occasional travel to Greensboro, Greenville, and Rock Hill offices)

🕒 Full-Time | Hybrid | Level 1 & 2 Support

About the Role

We are seeking a skilled and customer-focused IT Support Specialist to join our dynamic technology team. In this role, you'll provide hands-on technical support for end users across multiple offices-ensuring that hardware, software, and network systems run smoothly and efficiently. This position plays a key role in maintaining our firm's IT infrastructure, supporting staff productivity, and upholding organizational IT standards.

Key Responsibilities

• Manage new hire IT onboarding and intake setup
• Provide Level 1 and Level 2 support for staff across Microsoft Windows, Office 365, and other business-critical applications
• Support desktop, laptop, and mobile devices
• Respond to and resolve Help Desk tickets promptly, maintaining detailed and accurate case documentation
• Perform Active Directory administration (password resets, account unlocks, group management, etc.)
• Conduct light hardware maintenance, diagnostics, upgrades, and repairs
• Monitor and deploy operating system updates and software patches
• Create and maintain clear technical documentation for systems and deployments
• Stay current with IT developments and recommend hardware / software upgrades as needed

Technical Skills & Knowledge

Qualifications

Additional Details

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.