Customer Solutions Associate

Customer Solutions Associate

Solutions Lab is seeking a Customer Solutions Associate to serve as the primary point of contact and advocate for our customers. This role is critical in optimizing orders, driving efficiency, and minimizing waste throughout the End-to-End Order to Cash process. You will manage customer interactions via phone and email, support order fulfillment, and handle return requests with precision and professionalism. This is a hybrid role with three days onsite and two remote, offering a dynamic and collaborative work environment.

Key Responsibilities :

• Receive and submit customer orders.
• Monitor open orders and resolve demand capture failures within SLA.
• Collaborate with cross-functional teams to resolve blocked orders and delivery issues.
• Optimize orders for logistical efficiency.
• Communicate with customers regarding stock issues and delivery delays.
• Serve as the principal contact for return requests and assess compliance with Market Return Policy.
• Coordinate product returns, donations, or destruction as needed.
• Ensure accurate documentation and pricing for refusals and billing.
• Analyze refusal trends and propose mitigation strategies.

Essential Skills :

Preferred Qualifications :

Work Environment :

You'll be part of a customer service team of 8, working off a queue and managing a shared inbox for customer inquiries. Occasional support for field partners or sales teams may be required. A two-week training period will prepare you to hit the ground running.

Employee Value Proposition (EVP) : Nestl and Starbucks have joined forces to bring the world's most iconic coffee brands together. This strategic alliance offers exciting career opportunities, driving innovation and delivering exceptional customer experiences. Be part of a team that's shaping the future of coffee.

Job Type & Location :

This is a Contract position based out of Seattle, WA.

Pay and Benefits :

The pay range for this position is $27.55 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.