Front of the House Executive
Urbandale, IA
Salary $55-75k
Job Description :
Reports to : Chief Operating Executive
Position Summary : Leads shifts with primary responsibility for the front of the house staff delivering outstanding customer service to maximize guest satisfaction
Key Responsibilities :
- Schedule shifts properly to ensure staffing levels that provide superior service to guests
- Use the labor scheduling matrix to assist in the scheduling process
- Use of CTUIT labor management / sales software
- Supervise all front of house staff members - hosts, servers, bar, bus personnel
- Assign server sections, side work and deep cleaning assignments
- Ensure cash and asset controls are in place throughout the property
- Prepare & make daily deposits, count safe, server banking checkout
- Understand and maximize the use of the POS system (ALOHA) gift cards, comps, payroll, opening & closing procedures
- Participate in the hiring process
- Follow up on the staff certification process to ensure learning standards are maintained
- Assess and review staff performance and ensure the maintenance of personnel records
- Communicate effectively to staff and executive team members que time, info board
- Implement staff incentive programs to improve sales performance and customer service
- Create and maintain customer loyalty work the dining room and interact with guest during their dining experience.
- Ensure good safety practices of staff members and guests
- Maintain proper emergency and security procedures
- Utilize and follow through on guest comment programs. Respond quickly to complaints and take corrective action.
- Communicate with executive team members in executive meetings
- Work with the kitchen to ensure food quality, proper ticket times, knowledge of features / menu etc.
- Prepare monthly inventory bar, retail etc.
- Continue professional development through training activities.
Skills Needed :
- Strong verbal communication
- Business math understanding
- Organizational skills
- Ability to multi-task
- Ability to work effectively in a dynamic work environment
- Ability to lead people to achieve results
Apply to be the new Front of the House Executive in Urbandale, IA.
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