HVAC Dispatcher

Job Description

Job Description

Do you thrive in a fast-paced environment and love helping people?

Join the top-rated HVAC & Plumbing company in the Triangle and become part of a team that values customer service, teamwork, and excellence!

We're seeking a customer-focused Dispatcher to coordinate service calls, support our technicians, and ensure our customers receive top-tier service. If you’re organized, detail-oriented, and great at problem-solving, we want to hear from you!

We offer competitive pay, monthly bonuses, great benefits, and plenty of growth opportunities. From healthcare and retirement plans to paid time off and employee perks, we take care of our team. Plus, with ongoing training and a supportive work environment, you’ll have everything you need to succeed!

What You’ll Do :

• Manage daily schedules and dispatch service technicians efficiently.
• Coordinate return service visits when parts arrive.
• Maintain the on-call schedule and keep customer records up to date.
• Communicate clearly with technicians, managers, and customers.
• Answer inbound calls and assist with scheduling.
• Review, resolve, and close service tickets.
• Pre-call customers and route service calls effectively.
• Report any field issues to the Service Manager.
• Maintain accurate records of customer interactions and service updates.

Pay & Schedule :

Monday–Friday, 9 AM – 6 PM

What We’re Looking For :

Ready to join a company that values its employees and was voted "Best Place to Work"? Apply today!