Chief Customer Experience Officer

Title : Chief Customer Experience Officer (CCXO)

Location : Remote

About The Princeton Review

The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube, and Instagram.

About the Position

The Chief Customer Experience Officer (CCXO) is a critical executive leader responsible for ensuring the seamless delivery of The Princeton Review’s learning products and services to every student—our ultimate customer. Overseeing all facets of the delivery of the learning experience, the CCEO ensures operational excellence across tutoring, classroom delivery, training, and support.

This role will drive outcomes in three key areas : student learning, customer satisfaction, and business performance. The CCXO will optimize delivery operations, strengthen instructor and tutor performance, and lead initiatives that enhance quality, efficiency, and the student experience. This is an opportunity to shape how The Princeton Review and Tutor.com deliver impact at scale and defines the next generation of excellence in education delivery.

What You’ll Do

• Lead the strategic vision for the student learning experience, ensuring course and service delivery aligns with company goals and student outcomes.
• Utilize data-driven insights to enhance quality, efficiency, and satisfaction across all delivery, consumer and institutional channels.
• Manage instructional costs as a function of revenue to ensure sustainable, high-quality growth.

Team Management and Leadership

Operations

Quality & Continuous Improvement

Who You Are

What We Offer

The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on, and all qualified applicants will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

To Apply

As part of your application, please include your resume and a thoughtful cover letter, addressed to Robert Batten outlining how your skills and experience meet the qualifications of the position.

The salary range for this position is $225,000 - $275,000. The Princeton Review offers a competitive salary and benefits package, commensurate with experience and skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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