Customer Service Representative I

We're Hiring : Customer Service Representative I!

We are seeking a dedicated and customer-focused Customer Service Representative I to join our team and provide exceptional support to our valued customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences across multiple channels.

Location : Rochester, United States

Role : Customer Service Representative I

Summary Description – Level I

• Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom-designed benefit plans.
• Meets set statistical performance measures such as length of each call and daily call volume.
• Acts as a liaison between customers, internal departments, vendors, and business associates.
• Assists with the training of other team members.
• Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job.
• Adheres to all Customer Service policies and procedures.

Minimum Resource Qualifications – Level I

Physical Requirements

In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position.

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