CARE Case Manager, Office of the Dean of Students
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Job Description Summary
The CARE Case Manager coordinates routine and crisis case management for the WFU students, faculty, staff, and community.
This position serves as a member of the WFU CARE Team. Additional responsibilities include community education and outreach, data collection, relevant special projects, and other general case management duties for the Office of the Dean of Students in collaboration with University and community partners.
Job Description
Essential Functions :
Provide case management services for students, staff, and faculty experiencing personal, medical, or mental health-related crises.
This includes helping individuals become connected with on and off-campus support resources, communicating appropriately with all parties involved, and engaging in timely documentation.
Serve as one primary point of contact for the WFU community regarding. persons in need of caring outreach and / or case management coordination).
Provide ongoing development and provision of outreach education to the WFU community. Topics include identifying and referring persons in need of support, persons of concern, and persons who may be identified as engaging in disturbing behaviors.
Outreach education includes informative and preventative support for undergraduate and graduate students.
Maintain case notes containing sensitive information and provide accurate and thorough documentation of weekly Team meetings, emergency meetings, as well as daily case management activities throughout the week via electronic record-keeping.
Provide support for CARE Team activities (e.g., weekly and ad hoc meetings, regular training on and off campus, regular review of Team process, annual retreat / strategy meetings, etc.).
Assist in identifying area trends in case management within the university, and help to coordinate targeted and timely response to any identified needs for support and outreach.
Stay abreast of current national trends in the areas of behavioral intervention, case management, threat assessment, and preventative care in higher education.
Collaborate with campus partners, departments, schools, and colleges to achieve case management goals.
Required Education, Knowledge, Skills, Abilities :
Master’s degree in Social Work, Mental Health, Human Services, Higher Education, Counseling Divinity, or related field and two years of relevant work experience.
Excellent interpersonal communication skills; ability to communicate effectively with groups and work and communicate well in a team environment.
Ability to assess information regarding identified needs for case management, caring outreach, and persons of concern.
Ability to professionally and appropriately manage sensitive, private material and information.
Knowledge, experience, and comfort with recognizing and supporting individuals experiencing mental health issues and symptoms.
Knowledge of risk factors and warning signs related to the potential for targeted violence on campus and within the community.
Ability to synthesize and summarize large amounts of information, document information electronically in a timely manner, and verbally communicate with appropriate stakeholders as warranted.
In times of crisis intervention, work may require night and weekend availability.
Knowledge of WFU and community resources, ability to communicate effectively to facilitate referral to those resources.
Ability to tolerate, convey, and protect sensitive information.
Understanding of and ability to adhere to strict privacy restrictions.
Skill in using technology to track and manage individual cases as well as assess and report on campus trends.
Knowledge of current regulations relevant to work in higher education (i.e., Title II, III, & IX; FERPA; HIPAA; etc.).
Preferred Education, Knowledge, Skills, Abilities :
Three to five years of relevant work experience.
Experience with case management in organizations, specifically in higher education.
Physical Requirements :
Sedentary work that primarily involves sitting / standing.
Occasionally moving objects up to 20 pounds.
Environmental Conditions :
No adverse environmental conditions expected.
Additional Job Description
Time Type Requirement
Full time Note to Applicant : This position profile identifies the key responsibilities and expectations for performance.
It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his / her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wa ke Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.
In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.
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