IT Help Desk and Support Specialist

About Us : Hi! We're Storm Creek- a women-owned, B-Corp certified, sustainably-made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. Here's a bit more about us so we can really get to know each other.

From sparking curiosity to fueling our growth mindset, we're all about purposeful action and relentless innovation. "Good enough" isn't in our vocabulary-we aim higher, think sharper, and collaborate harder. And giving back? That's in our DNA. We're charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.

We're proud to be recognized as one of the best places to work in 2024 and 2025 - ranked in the top 1% of suppliers nationwide and a Minnesota Keystone Member, giving 5% of our profits back to the community. Translation? We're not just a great place to shop - we're an even better place to work. Curious what makes us special? Come join the fun!

About the Role :   The IT Help Desk & Support Specialist role is essential to keeping our tech environment running smoothly  and efficiently. From resolving support tickets and maintaining our FileMaker systems to managing hardware  inventory and ensuring proper documentation, you'll be the go-to person for daily IT operations and long-term  system reliability.

Success in this role means staying ahead of recurring tasks, keeping systems clean and updated, and ensuring  minimal downtime across the organization. The ideal candidate is proactive in solving issues before they  become problems, keeps clear documentation, and ensures that all users are supported, trained, and  empowered to work efficiently with the tools they have.

You'll come to work every day if you Get, Want, and have the Capacity for :

1. Resolve IT issues & tickets

2. Perform manual data work, cleanup, and ad-hoc reporting

3. Complete & document reoccurring tasks and workflows

4. Maintain and update FileMaker solutions

5. Reoccurring training and computer maintenance

6. Asset inventory management

7. Processes and procedures documented

You will love it here if you are :

• Purpose Driven
• Always Seeking Better
• Humbly Confident
• Accountable to the End Result

Skills & Qualifications :

What Storm Creek Can Offer You :

We offer a rate of $22-$26 per hour and a comprehensive benefits package including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of vacation / ESST, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year).

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to join us? Let's make an impact together at Storm Creek!