Talent.com
Customer Relationship Liaison-Driving POV
Customer Relationship Liaison-Driving POVOwens & Minor • Bolingbrook, IL, US
Customer Relationship Liaison-Driving POV

Customer Relationship Liaison-Driving POV

Owens & Minor • Bolingbrook, IL, US
30+ days ago
Job type
  • Full-time
Job description

Home Healthcare Account Manager

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

This role maintains relationships and favorable contacts with current accounts / patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.

The anticipated hourly range for this position is $123.04 - $28.98. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Essential duties and responsibilities :

  • Acts as a single point of contact for a specific account or accounts.
  • Responds to customer needs, concerns and complaints in a timely manner.
  • Consults with clients and referral sources on products and necessary equipment.
  • Obtains all documentation to be scanned and batched at the Branch.
  • Manages all follow-up functions with the account, post set-up.
  • Oversees all transactions coming from a specific account(s), including all referral sources.
  • Obtains all required documentation for orders to be entered into the system, service scheduling and billing / payment.
  • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery / service scheduling.
  • Assesses patient's needs and promotes company products / services at office visits, as appropriate.
  • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
  • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
  • Assists medical groups and / or other provider groups to understand the products and services available under the contract.
  • Assists in the utilization process as well as transitioning members related to capitation switch outs.
  • Coordinates patient services with physicians and medical groups.
  • Identifies and develops strategic relationships within the institution that will enhance patient care.
  • Participates in the institution's quality assurance / performance improvement initiatives as requested.
  • Performs timely follow up on initial / renewal authorizations to maintain reimbursement of products / services.
  • Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
  • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment / services in accordance with training received and approved by state licensure limitations.
  • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
  • Effectively works and coordinates timely discharges with Customer Care Center and / or Branch Customer Service Team.
  • Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
  • Sets-up and delivers home healthcare products and services.
  • Performs other duties as required.

    Minimum required qualifications :

  • High School diploma required
  • At least 2 years of related experience
  • Must be at least 21 years of age or older at the time of hire.
  • Demonstrated ability to build and maintain solid working relationships with internal and external customers.
  • Learn and comply with all POV requirements applicable for the safe and compliant use of POVs.
  • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
  • Geographically located within the assigned territory.
  • Must Poses a Valid Driver's License
  • Skills, knowledge and abilities :

  • Business Acumen
  • Problem Solving / Analysis
  • Communication Proficiency
  • Personal Effectiveness / Credibility
  • Computer Skills :

  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
  • Language Skills :

  • English (reading, writing, verbal)
  • Mathematical Skills :

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
  • Physical demands :

    While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition :

  • Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.
  • Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers / values.
  • Employee continually engages in activities that require talking and hearing.
  • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
  • Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
  • The position requires occasional lifting and / or moving items up of to 25 pounds frequently and occasionally up to 40lbs.
  • The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work environment :

    While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition :

  • The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
  • The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
  • There is moderate exposure to dust, fume, mists and odors.
  • Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
  • General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and / or night working environment.
  • May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
  • Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
  • If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

    Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

    Create a job alert for this search

    Customer Relationship • Bolingbrook, IL, US

    Related jobs
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion Edge • Frankfort, IL, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show more
    Last updated: 23 hours ago • Promoted
    Client Relationship Consultant 2 (Banker) - Maywood (38 hrs)CategoryBranch BankingJob Id2025-0022684LocationMaywood, IL, United StatesPosting Start Date09 / 16 / 2025Anticipated Posting End Date09 / 23 / 2025Job TypeFull time

    Client Relationship Consultant 2 (Banker) - Maywood (38 hrs)CategoryBranch BankingJob Id2025-0022684LocationMaywood, IL, United StatesPosting Start Date09 / 16 / 2025Anticipated Posting End Date09 / 23 / 2025Job TypeFull time

    US Bank • Maywood, IL, US
    Full-time
    Client Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we s...Show more
    Last updated: 30+ days ago • Promoted
    Commercial Lines CSR II

    Commercial Lines CSR II

    The Jonus Group • Schaumburg, Illinois, USA
    Full-time
    Seeking a highly motivated and detail-oriented.Customer Service Representative II.This role is an excellent opportunity for an experienced insurance professional to support account executives accou...Show more
    Last updated: 30+ days ago • Promoted
    Business Banking Relationship Manager

    Business Banking Relationship Manager

    Bank of Montreal • Elk Grove, Illinois, USA
    Full-time +1
    Commercial Sales & Service.Come join a culture that is about so much more than the bottom line.Be a part of a team that celebrates big ideas supports your personal and professional growth and m...Show more
    Last updated: 26 days ago • Promoted
    Relationship and Operations Associate

    Relationship and Operations Associate

    Carson Group • Palatine, IL, United States
    Full-time
    In an increasingly complex world where people are starving for someone they can trust, we stand for something simple : always put the client first. We do well by doing good for those we serve.We beli...Show more
    Last updated: 6 days ago • Promoted
    OCI AP

    OCI AP

    IBM • Lisle, IL, United States
    Full-time
    A career in IBM Consulting is built on trusted relationships and close collaboration with clients across the globe.As an Associate Partner, you will engage with visionary leaders across industries ...Show more
    Last updated: 4 days ago • Promoted
    Client Relationship Manager IntelliScript (Remote)

    Client Relationship Manager IntelliScript (Remote)

    Milliman • Brookfield, Illinois, USA
    Remote
    Full-time
    Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together we develop and deploy category-defining d...Show more
    Last updated: 18 days ago • Promoted
    Relationship Manager I Business Banking

    Relationship Manager I Business Banking

    PNC Bank • Franklin Park, Illinois, USA
    Full-time +1
    At PNC our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers. We work together each day t...Show more
    Last updated: 17 days ago • Promoted
    Financial Planning Associate

    Financial Planning Associate

    Keating • Manhattan, Illinois, USA
    Full-time
    At Keating and Associates each individual has a unique ability a unique story and a unique contribution that is vital to our success. With diverse experiences cultures backgrounds and beliefs we are...Show more
    Last updated: 25 days ago • Promoted
    Business Development Liason

    Business Development Liason

    Affinity Hospice • Downers Grove, IL, United States
    Full-time +1
    Company : AFFINITY HOSPICE Title : Business Development Liason Department : Field Reports to #1 : Administrator Position type : Full Time / Part Time. Attention : Not all unique aspects of the job are cover...Show more
    Last updated: 30+ days ago • Promoted
    Lead BA

    Lead BA

    Akaasa Technologies • Manhattan, Illinois, USA
    Full-time
    Hybrid onsite 2-3 days - Broadway / Manhattan New York.Leading a cohesive team of internal and external technical staff and of key users in the execution of new Merchandising projects by : .Actin...Show more
    Last updated: 14 days ago • Promoted
    Client Relationship Analyst

    Client Relationship Analyst

    Morgan Stanley • Barrington, IL, US
    Full-time
    Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) / Private Wealth Advisor(s) / teams on a daily basis. Through regular interactions with clients, ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Engagement Specialist

    Customer Engagement Specialist

    Roadrunner • Downers Grove, IL, US
    Full-time
    Customer Engagement Specialist.The primary function of this position is to provide high-level support to transactional customers across Field and Corporate sales channels in all geographic regions....Show more
    Last updated: 30+ days ago • Promoted
    Sales Associate- Training Provided!

    Sales Associate- Training Provided!

    The Eye Doctors • Manhattan, Illinois, USA
    Full-time
    Optical Technician / Sales Associate.Total Patient Experience that maximizes retail sales while also supporting the patients medical needs. This team member is trained to dispense and fit glasses and...Show more
    Last updated: 19 days ago • Promoted
    Account Coordinator - Personal Lines

    Account Coordinator - Personal Lines

    Arthur J Gallagher & Co • Elk Grove Village, IL, US
    Full-time
    Gallagher Branch Client Service Associate I.At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.Y...Show more
    Last updated: 18 days ago • Promoted
    Commercial Loan Associate

    Commercial Loan Associate

    Marquette Bank • Orland Park, IL, United States
    Full-time
    If making an impact is important to you, you belong with the Marquette Bank Team.You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods.You'll love our welcomi...Show more
    Last updated: 16 days ago • Promoted
    Remote Consumer Insights Contributor (Hiring Immediately)

    Remote Consumer Insights Contributor (Hiring Immediately)

    Earn Haus • Bourbonnais, Illinois, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance Buzz • Elwood, Illinois, US
    Remote
    Full-time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...Show more
    Last updated: 30+ days ago • Promoted