Legal Customer Support Administrator (MUST have at least an AA degree)

Job Description

Job Description

Description : About Us :

Legacy Capital Services is proud to provide essential administrative support to a rapidly expanding national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome credit card debt, medical bills, auto loans, timeshares, and more. Consumer demand is at an all-time high. Unlike traditional debt relief options like settlement, collections, or bankruptcy, the consumer rights attorneys offer a unique and specialized service, disputing clients’ debts and helping them take control of their financial futures. Located near Downtown Summerlin, enjoy a modern 25,000 square foot high-tech building with spacious break rooms, adjustable rising desks, and ergonomic chairs for comfort and performance.

Job Summary :

The Legal Administrator is the primary person responsible for ensuring client satisfaction through effective case management. This is a professional, “client comes first” position for anyone interested in pursuing a career in legal support. The role requires a high level of professionalism, courtesy, and appropriate attire. Qualified candidates are comfortable working with a high degree of attention to detail; experienced at problem solving; patient with clients; and extremely reliable.

This role includes comprehensive training to support professional development and growth within the firm.

Requirements : Responsibilities :

• Act as the face of the law firm, engaging with clients.
• Coordinate legal communications, including handling calls and responding to emails.
• Regularly communicate with clients to provide case reviews and update on their representation progress.
• Actively listen to client needs and identify solutions and provide reassurance to resolve client concerns.
• Analyze client files and accurately maintain sensitive client information and notate interactions.
• Act as a point of contact for resolving escalated issues.
• Maintain financial accounts by processing client adjustments as needed.
• Work closely with other departments as an advocate for the client.

Requirements : Responsibilities :