Customer Support Analyst

Job Description

Job Description

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

ABOUT US :

We are looking for a Customer Support Analyst to join our international Customer Support team based in Las Vegas, U.S. The Customer Support Analyst will provide our corporate key clients an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. You’ll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers and by this creating long term customer relationships.

Our award-winning, certified Customer Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success.

THE CHALLENGE :

• Become an expert on Sportradar’s products and services.
• Communicates well and works closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences.
• Quickly and efficiently respond to and resolve customer queries through chat, ticket system, phone and email.
• Supervision of internal support related processes and tasks reporting.
• Incorporate and share customer feedback to advocate for the customer.
• Monitor internal system and service health status and proactively report deviances to the appropriate teams.
• Escalate critical service and technical issues to the appropriate channel and take ownership.
• Taking over support related projects, initiatives and their independent processing.
• Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support.

YOUR PROFILE :

OUR OFFER :

OUR RECRUITMENT PROCESS :

Pay Range :  $40,000

Additional Information

Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!