Amazon Connect Engineer Remote Fulltime USC GC onlyLenmar Consulting • Des Moines, IA, United States

Amazon Connect Engineer Remote Fulltime USC GC only

Lenmar Consulting • Des Moines, IA, United States

2 days ago

Job type

Full-time

Remote

Job description

Job Description

We’re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You’ll be one of two technical owners for voice architecture, IVR / contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data / integration team. This role blends hands-on engineering with solution architecture, security, reliability, and cross-functional leadership.

What We're Looking For

5 - 10+ years in telephony / contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice.

Expertise in :

Amazon Connect : contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording.

Salesforce Voice / Service Cloud : Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns.

AWS services : Lambda (Node.js / Python), API Gateway, EventBridge, Kinesis / KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager.

Telephony fundamentals : SIP, RTP, PSTN, number management, QoS, jitter / packet loss mitigation.

Integrations / APIs : REST / GraphQL, OAuth / SAML / JWT, event-driven architectures.

Strong grasp of security, compliance, and data governance.

Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.

Agile / scrum experience.

Nice to have

Agentforce Experience

Infrastructure as Code and CI / CD for contact center infrastructure.

IaC / DevOps : CloudFormation / CDK / Terraform, Git, CI / CD, automated testing.

Financial services industry experience (contact center operations).

Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect / Developer / DevOps certifications.

Exposure to other CCaaS / voice platforms (Genesys Cloud, Five9, Twilio) and voice quality monitoring tools.

Real-time analytics / BI (Athena, QuickSight, Snowflake, Databricks) using CTRs / transcripts / contact data.

SSO / identity (Okta / Azure AD) and enterprise change / release management.

Qualifications :

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Engineer Amazon Connect • Des Moines, IA, United States

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