Senior Manager, Contract Process Excellence

Senior Manager, Contract Process Excellence

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Overview

The Senior Manager, Contract Process Excellence reports to the Senior Director within Market Access Operations and is responsible for GPO membership management and direct and indirect customer management within Model N and SAP. The role drives efficient and accurate administration of contract fees and incentive rebates, optimizes system strategies, and leads collaboration with cross‑functional partners.

Key Responsibilities

• Manage GPO membership process, including onboarding and validation to meet established deadlines.
• Maintain membership in Member Centric system, facilitate discovery sessions, and lead data assessment and profiling activities.
• Collaborate with partners to guide new GPO strategy creation and lead system implementation and maintenance.
• Analyze monthly and quarterly sales reports, trends, and anomalies through query development and customized reporting to support admin fee / incentive rebate calculations.
• Optimize Model N strategies to drive efficient and accurate admin fee and incentive rebate payments.
• Monitor and coordinate appropriate customer slotting to contract tiers.
• Lead research and resolution of exceptions and errors, coordinating cross‑functionally with Market Access and Operations teams.
• Perform regular data integrity and quality control checks to identify continuous improvement opportunities.
• Proactively pursue automation and industry best practices to improve processes.
• Ensure compliance with all applicable government program regulations and eligibility designations.
• Foster an inclusive work environment, encouraging open communication and psychological safety.

Basic Qualifications

Preferred Qualifications

Compensation and Benefits

Salary Range : $157,590.00 – $203,940.00 (actual compensation varies based on experience, qualifications, and geographic location). The position may also be eligible for a discretionary annual bonus and long‑term incentives. Benefits include company‑sponsored medical, dental, vision, and life insurance plans, paid time off, and a comprehensive benefits package.

For additional benefit information, visit Gilead Compensation & Benefits .

Equal Opportunity

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, gender identity, veteran status, or any other non‑job related characteristics.

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