Product Support Specialist

Product Support Specialist

Job Category : Sales Support Operations

Requisition Number : PRODU002267

Location : KMC Foothill Ranch, Foothill Ranch, CA 92610, USA

Description

Duties and Responsibilities :

• Responds to and resolves dealer questions and / or problems in a professional manner. Accurately documents each call-in computer system.
• Gathers data for Quality Assurance and Warranty departments.
• Maintains current knowledge of Kawasaki's product line and quickly learns all technical information on new products.
• Researches diagnostic procedures. Assists dealer technicians with diagnostic procedures.
• Assists in improving Kawaski dealer relations by providing solid customer service and expert technical knowledge.
• Authorizes warranties. Determines whether technical problem will be covered by Kawasaki warranty.
• Provides additional coverage where appropriate to increase customer satisfaction and loyalty.

Qualifications :

Education and Experience :

High school diploma or general education degree (GED) is mandatory; and ten+ years of dealership service department related experience and / or training; or equivalent combination of education and experience.

Salary Range : $75,000 - $80,000

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.