Care Coordination Manager

A company is looking for a Manager, Care Coordination.

Key Responsibilities

Manage and develop a team of Care Coordinators in a remote call center environment

Oversee daily call center operations and drive operational excellence

Ensure high standards of patient-centered care and manage escalated patient issues

Required Qualifications

Bachelor's Degree or higher (or equivalent experience)

Minimum of 5 years of experience in patient support, care coordination, or healthcare operations

2+ years of supervisory experience

Strong understanding of call center operations and technology preferred

Proficiency in electronic health records (EHR) systems and related software