Patient Service Representative PRN

Patient Service Representative

This will be a day shift position without any on call. It is PRN so it will be for filling in when our budgeted PSRs are out. It could be weekdays, weekends or an occasional holiday. This is for Outpatient Infusion at McKay-Dee Hospital but could also float to MKD Oncology Infusion or Layton Infusion. The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer / patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in / out patients, as well as verifying information supplied by patients.

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and / or consultations.
• Registers patients over the phone or in person by confirming, entering, and / or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification / prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role / responsibilities, updates etc. which may include reviewing monthly email / newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic / service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Location

Intermountain Health McKay-Dee Hospital

Work City

Ogden

Work State

Utah

Scheduled Weekly Hours

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.86 - $23.22