Senior Director / VP of Operations

About Extension Health

Extension Health is a full-stack platform for proactive, personalized healthcare—combining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend healthspan. We provide unmatched access to advanced longevity medicine, bespoke care pathways, and white-glove service under the leadership of Regenerative Medicine Expert- Dr. Jonathann Kuo and his team of expert doctors.

As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. In addition to cutting edge diagnostic, therapeutics and the safest and most trusted Peptide therapies, we are also now introducing a tiered membership model aiming to establish a new benchmark for health optimization.

The Extension Health office location is currently in the West Village in New York, with a number of other locations planned to open in New York, Philadelphia and Miami in the coming year.

Role Summary

We're seeking a strategic and execution-oriented

VP of Operations

to oversee the daily operations of our clinic, concierge medical services and membership program. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams.

The ideal candidate is a proven operator with experience managing teams of up to 20 people in operationally intensive environments, particularly in healthcare, luxury hospitality, or high-touch wellness services.

Key Responsibilities

Lead and manage all day-to-day operations across the clinic, membership and concierge services

Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success

Partner with clinical leadership to streamline care delivery and elevate the patient experience

Manage supplier relationships to ensure efficient supply of the most trusted therapeutic products

Design and implement scalable systems, SOPs, and processes to improve efficiency and quality of delivery of all concierge and membership services

Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy

Track KPIs across patient satisfaction, team performance, and operational benchmarks

Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele

Collaborate with the sales and marketing division to generate location-specific business growth

Lead hiring, training, and performance management for non-clinical teams

Develop and manage operational budgets and vendor relationships

Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff

Assist with location expansion strategy and execution

What to Expect / What You'll Do

Lead and manage the daily operations of the healthcare facility

Oversee and manage operations and membership and concierge services staff

Ensure that all patient care and services meet or exceed regulatory and industry standards

Manage budgets to ensure the financial sustainability of the facility

Collaborate with other leaders in the company to develop and execute strategic plans

Build and maintain strong relationships with patients, healthcare providers, and community stakeholders

Ensure that the facility maintains a safe and secure environment for all patients and staf

Qualifications / Skills

8+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitality

Experience overseeing teams of 10–20+ across multiple functions

Strong background in building operational infrastructure and scaling service businesses

Demonstrated ability to lead and manage a team of professionals in a healthcare or adjacent environment.

Deep understanding of high-end service standards for HNW clients

Outstanding customer service skills

Healthcare or wellness industry experience strongly preferred

Highly organized, systems-minded, and solution-oriented

Strong leadership, communication, and cross-functional collaboration skills

Compensation & Benefits

• Base Salary :

$150-$200k per year (depending on experience level)

Up to 10%

Health, dental, and vision benefits

Membership perks and longevity testing / treatments

PTO, sick days, and observed holidays

Opportunity to grow with a category-defining brand in the health span space

Position Summary

Full-time

Dr. Jonathann Kuo, CEO, (Interim Supervisor; may be updated)

Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration