Accountant II, STS

Invoice Operations Specialist

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

The Invoice Operations Specialist reports into the North America Senior Manager, Invoice Operations and Business Support and is a Raleigh, NC site-based role responsible for taking an active role in executing, improving, and supporting the customer service framework in the North America STS department. The focus of the role is to proactively ensure supplier invoices are processed and paid accurately, timely, and efficiently; besides the direct execution and delivery of Invoice Operations functions, the role's responsibility is expected to provide broader support across the Source-To-Settle (STS) cycle, that encompasses Supplier Mater, Vendor Invoice Operations, Payments, Business Support, Compliance and Reporting. The successful candidate will be expected to be highly self-motivated with proven experience in successfully supporting a best-in-class Invoice Operations team providing best practice service delivery and actionable business insights.

Key responsibilities include :

Operations / Technology / Continuous Improvement :

Partner with other global STS team members to standardize processes globally to ensure they are scalable to support the Company's continued growth.

Effectively manage the perceptions and expectations of internal stakeholders.

Maintain process integrity, internal and SOX controls, ensure compliance with the Controller's Manual and all applicable laws and regulations.

Accountable for service delivery against agreed and evolving KPI's and service partnership agreement.

Provide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance, and future projections.

Understand business direction, key changes, and needs; initiate and actively participate in the conversations on how Invoice Operations needs to mold and adapt to stay proactive.

Effectively execute daily Invoice Operations activities using the ticketing system, daily supplier invoice and workflow activity.

Provide training and guidance to offshore team and to internal and external customers.

Interact successfully with global STS team members.

Ensure adherence to Company policies, procedures, SOX controls, government and / or legal requirements.

Support strategic and cross functional projects.

Responsible for proactively reaching out end-users within the assigned functional areas to timely resolve invoice exceptions that prevent timely approval and payment of vendor invoices and provide required training on STS systems, processes, and procedures.

Provide support to end-users via established Office Hours appointment tools.

Proactively work and reach out to assigned Critical Suppliers within the designated functional areas to guarantee timely and uneventful submission of vendor invoices utilizing the expected invoice intake channels, work out issues preventing invoice approval and payment, as well as recovery of Gilead's favorable / debit trade payables open items that have not or cannot be offset via payments.

Effectively be and act as Level 2 Subject Matter Experts for Invoice Operations specifically, as well as broadly across STS functions.

Monitoring and resolution of inflight invoices and Trade Payable Open Items aged 60 days and older. STS Operations target is to have zero transactions aged 60 days or older.

Work closely with the Procurement, FP&A and other key stakeholders to ensure a smooth STS process.

Support month-end close activities as required.

Assist in ongoing development of desk-top procedures and controls leveraging knowledge of best practices.

Track key performance indicators which measure performance and efficiency of the Accounts Payable team and related processes.

Support relationships with business functions and key stakeholders, leading two-way communication and collaboration regarding functional performance, continuous improvement, and opportunities for operational efficiencies.

Identify process gaps, opportunities for continuous improvement, and compliance integrity (as appropriate). Improvement opportunities should align with best practices and comply with Gilead standards.

Improve user experience through an effective governance model for business engagement and a focus on quality and responsiveness.

Step in to provide ad-hoc and ongoing support to the Source-To-Settle (STS) organization : Supplier Mater, Vendor Invoice Operations, Payments, Business Support, Compliance and Reporting.

Support ERP enhancements, reporting tool enhancements including related UAT testing.

Other STS duties and special projects, as assigned.

Compliance :

Support audits and control testing throughout the year as required.

Active participation and enforcement the internal control environment of the STS process.

Stay informed with any changes to STS business practices.

Maintain process integrity, internal and SOX controls, ensure compliance with the Controller's Manual and all applicable laws and regulations.

Business Partnering / Customer Engagement :

Build and maintain credibility with internal / external business partners and employee population from a Business Service Center model.

Support STS activities with internal / external business partners.

Collaborate and partner with cross functional business partners and international colleagues to identify and implement options to improve the quality-of-service delivery.

Leadership :

Help promote a positive team environment. Consistently demonstrate leadership and support within team.

Advocate for global standardization and partnership with international colleagues on project initiatives.

Knowledge and Skills :

Aspire to deliver an exceptional customer experience and process excellence.

Support and maintenance of global process maps, desktop manuals, and documentation.

Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders.

Strong analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity and effective decision making.

Excellent communications skills : written, listening and verbal.

Results Oriented. The ideal candidate will be results-driven and must thrive in a fast-paced, dynamic environment.

Ability to operate successfully across diverse geographical locations and cultures.

High level of self-motivation, accountability, leadership, positive attitude, and strong work ethic.

A focus on innovation and continuous improvement.

Business Partnership, build relationships and trust, share ideas, and work collaboratively.

Strong knowledge of operational business processes

Must have the ability to influence others, build credibility, and trust.

Basic Qualifications :

High School Degree and Six Years Experience OR Associate's Degree and Five Years Experience OR Bachelor's Degree and Four Years Experience OR Masters Degree and Two Years Experience

Experience in Accounts Payable and / or Purchasing organizations.

Knowledge of Accounts Payable processes, Oracle EBS, SAP, Ariba and VIM system's is required, and knowledge VIM an advantage.

Proficiency with Microsoft tools (Excel, Outlook, Word, Visio, PowerPoint).

Preferred Qualifications :

Knowledge of US GAAP and SOX Controls.

Experience working in a global Finance organization.

Experience in biotech or pharmaceuticals industry a plus.

Experience in Helpdesk ticketing environment within Financial Shared Services organization.

The salary range for this position is : $88,145.00 - $114,070.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.

Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment