Communications Clerk On Call-NOC shift, holidays, weekends availability required

Communications Clerk - Part Time

Pay Range : $18.50 - $20.00

The Masonic Homes of California are committed to a culture of leadership. Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service and care which aligns our mission, vision and operations. We embrace a four pillar concept of safety, personal connection, experience and efficiency that form our Masonic Way focus of excellence in all areas of the community. We demonstrate excellence in core services and place value on high quality job performance, professional development, effective time management, budget management, workplace safety and resident / employee satisfaction. We are dedicated to disciplined innovation and continuous quality improvement we are a learning company. We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent. We are team-oriented, caring and honest. Together we create meaningful life experiences that make a profound difference.

Job Summary

The Communications Clerk is responsible for providing a friendly, warm, efficient, professional and reliable "front desk / concierge" service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. The Communications Clerk will embody the Masonic Homes mission statement by incorporating the four pillars of safety, personal connection, experience and efficiency into their job's essential functions.

Essential Functions

Safety Pillar

Looking for innovative ways to safely perform the job. Taking action to always put safety first. Taking personal responsibility for the safety of the staff and members you work with. Actively identifying areas to minimize individual and organizational risk. Using triage and risk assessment as tools for reducing organizational risk and providing appropriate service / care.

• Maintain a professional workspace : well-organized, lack of clutter, etc.
• Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
• Knowledge and understanding of role in emergency situation.
• Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
• Reports equipment malfunctions and breakdowns as soon as possible.
• Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.

Personal Connection Pillar

Treating everyone with courtesy and respect. Maintaining proper boundaries of communication. Being an active listener. Making an intentional effort to treat colleagues with the same courtesy and respect as I do with my clients / residents.

Experience Pillar

Being available. Communicating with care. Ensuring your areas has a welcoming appearance. Performing the job with excellence.

Efficiency Pillar

Supporting an environment of innovation that constantly seeks new tools and skills to meet our goals. Partnering with other team members in order to create an environment where together we meet our goals. Performing your role at the MHC efficiently and effectively so that members get the most out of their life experiences. Using time and resources wisely.