Senior Product Manager - Customer Engagement & Innovation

Job Posting

Description Primary Accountabilities are as follows :

Product Strategy & Roadmap

• Own the product strategy and multiquarter roadmap for customer engagement platforms; align with ACS business goals and Publishing Strategy vision.
• Translate user and business needs into clear problem statements, outcomes, and prioritized work with measurable success criteria.
• Co-own outcomes with domain leads; partner with Product Owners to ensure backlogs and PI plans reflect priorities, dependencies, and capacity.

Discovery, Pilots, and Adoption

Customer Experience (UX)

Integration & Platforms

Innovation & Emerging Tech

Vendor & Stakeholder Management

Measurement & Reporting

This role is based in our Columbus, OH office. A reasonable rate of compensation for this position is between $120,000-$150,000 per year. ACS currently provides the following benefits for this position : paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location. Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

Qualifications