Director of Operation

Strategic Dining Services

Position Title : Regional Director of Operations

Pay : $110,000.00 - 140,000.00

Other Forms of Compensation : Bonus, Car Allowance

The Strategic Dining difference is in the support we deliver, not only focusing on successful systems, techniques, and tools, but improving the community's dining experiences, community cost savings, and increased resident satisfaction. We accomplish this by being a true partner to our clients and communities and focus our efforts on meeting those goals, that are unique to each location.

Job Summary

Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of District Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.

Key Responsibilities

• Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and / or Director of Dining Services, and their teams, to provide top-notch service
• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
• Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk / reward and short / long term implications
• Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
• Serves as representative / brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation point
• Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
• Collaborates with key partners to support regional initiatives
• Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
• Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
• Owns the financial results / P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings

Required Qualifications

Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree

Preferred Qualifications

Strong background in senior leadership roles with exposure to contract / budget management, customer service, people development, food services, negotiations, etc. Has a proven track record of growing a business and leading teams, along with strong financial acumen. Has ability to think quickly, analytically, strategically, and accurately. Shows expert client relationship, influencing, listening, and communications (written and verbal) skills. Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient. Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills. Proficient in the use of Microsoft Suite. Extensive travel required in this position.

Apply to Strategic Dining today! Strategic Dining is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Associates at Strategic Dining are offered many fantastic benefits.