Customer Service & Optical Success Lead

Customer Service & Optical Success Lead

Location : San Francisco, CA (Hybrid)

Type : Full-Time (Part-Time Considered for Current Optical Students)

Compensation : $22–$30 / hr depending on experience

About Tajima Direct

Tajima Direct is a California-based e-commerce company specializing in premium prescription and polarized sunglass lenses custom-fit into customers’ existing frames.

We’re bringing true optical craftsmanship and advanced technology into the digital age — offering high-quality lens replacement for virtually any frame.

Why This Role Stands Out

• Hybrid & Flexible Schedule :  Primarily work from home with occasional in-person collaboration and training. We value flexibility — no rigid daily commute.
• No Weekend Work :  Monday–Friday schedule with predictable hours. Flexibility within those hours to get the work done.
• Competitive Pay :  $22–$30 per hour depending on experience, with regular reviews and raise potential.
• Growth Opportunities :  Direct mentorship from the founder and a clear path to advance into leadership roles.
• Not a Traditional Optical Job :  Be part of the technology revolution bringing high-quality, custom eyewear online — combining true optical craftsmanship with modern e-commerce and AI-powered innovation.

Job Summary

We’re hiring a Customer Service & Optical Success Lead  to join our growing team.

This is a great opportunity for someone with  optical training or customer-facing experience  who’s  eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses  — while learning how technology and AI are reshaping modern optical care.

You’ll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.

Responsibilities

Qualifications

Why Join Us

How to Apply

Email your resume to jacob@tajima-direct.com

Optional : include a short (1–2 minute) video about why you’re interested and why you’d be a great fit.