Network Operations Analyst

This role provides operational support for Kroger's stores, distribution centers, and manufacturing facilities. The primary focus is communication coordination , and multitasking —technical troubleshooting comes second. You will interact daily with store teams, technicians, external vendors, and internet providers to ensure network stability and timely incident resolution.

Top Required Skills

• Strong Communication Skills (MOST IMPORTANT)
• Ability to talk clearly and confidently with customers, store staff, technicians, and vendors.
• Can explain technical information in simple, understandable terms.
• Strong written communication for tickets, updates, and incident documentation.
• Multitasking & Coordination
• Ability to handle multiple issues, calls, and tickets simultaneously.
• Comfortable managing real-time incident communication and escalations.
• Works well under pressure in operations-focused environments.
• Customer Service & Relationship Building
• Professional, patient, and customer-focused attitude.
• Builds trust with internal teams and external vendors.
• Collaborates effectively across support, engineering, and field technician groups.

Technical Skills

Key Responsibilities

Preferred Experience