IT Technician

Job Details

Job Location

Abilene Office - Abilene, TX

Description

Samuel Engineering is seeking a highly capable and passionate IT Technician to join our growing team. This individual will handle first-level user issues, assist with new user creations, and ensure our IT systems are operating effectively.

Are you driven by implementing innovative technology solutions? Do you value individual responsibility within a collaborative team environment? Are speed, accuracy, and adaptability your trademarks?

If you answered YES, we encourage you to apply!

Samuel Engineering is a multidisciplinary engineering and construction firm where IT plays a critical role in our success. We need someone who can prioritize workloads, resolve issues efficiently, and communicate effectively with end-users. As part of our forward-thinking team, you will contribute to supporting our IT infrastructure and processes to help the company thrive.

Position Responsibilities :

• Provide First-Level Technical Support : Assist end-users via phone, email, or in-person to resolve technical issues promptly.
• Troubleshooting : Diagnose and resolve hardware and software issues, focusing on Windows 11 and Dell equipment.
• MS Office Assistance : Support users with MS Office products, including Word, Excel, Outlook, and PowerPoint.
• User Account Management : Manage user accounts and permissions in Active Directory.
• MS365 Support : Provide assistance with MS365 applications, including email, OneDrive, and Teams.
• Web Meetings : Assist users with web meeting platforms like Zoom and MS Teams.
• Computer Imaging : Build and image new computers, ensuring they are ready for deployment.
• Maintenance : Perform routine maintenance and updates on IT systems and equipment.
• Documentation : Document and track support requests and resolutions using a ticketing system.
• Collaboration : Work with other IT team members to resolve complex issues.
• Customer Service : Provide excellent customer service and ensure user satisfaction.

Why Join Us?

Samuel Engineering offers a collaborative and innovative environment where your contributions make a tangible impact. Join our team to grow your skills, tackle exciting challenges, and play a critical role in supporting our engineering excellence.

Qualifications

Expected Qualifications and Skills :

MINIMUM QUALIFICATIONS PER JOB LEVEL

Technician IV - Less than 2 years' relevant experience

Technician III - Experience = 2 years

Technician II - Experience = 4 years

Technician I - Experience = 6+ years