Returns Lead

Maui Jim Return Team Leader

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chlo, Alaa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits, and our Maui Jim 'Ohana! Aloha~

The major function of this position is :

Act as a resource to team members by coaching, monitoring & fielding questions. Manage return department product and process workflow. Communicate effectively with external departments on return and returned product status.

Hours : Monday-Friday 8 : 30AM-5 : 00PM

Pay : $21.50

Primary Responsibilities And Essential Duties Of This Position Are :

Provide team leadership by being a role model for performance and morale. Work with Aloha.

Provide team support as the first line of contact for employee inquiries, questions, and concerns. Communicate and escalate issues to the supervisor, as appropriate.

Review completed returned product and orders against department quality standards and provide feedback to team members on a regular basis.

Ensure a consistent high quality customer experience through resolution coaching and feedback to Return team members.

Work closely with supervisor on quality and quantity standards and assist with department turn time goals.

Consistently identify and suggest ways to improve processes, eliminate problems, and maintain an Aloha work environment.

Deliver training to new and existing employees to ensure all department standards are met.

In collaboration with Returns Supervisor and Returns Specialist, manage returned product inventory, including but not limited to performing regular cycle counting, investigating inventory discrepancies and transferring returned product.

Reconcile returned product from international DCs, brand ambassadors, and events to identify inventory discrepancies and coordinate resolution with appropriate Logistics contact Respond to external department inquiries, including return order status, returned product availability, and resolve return issues.

Other Duties :

Make decisions on financial adjustments on credits.

Provide input on employee reviews with regard to quality and improvements and / or problem areas.

Perform other work related tasks as requested or required.

Backup / support any position in department as needed

Desired Qualifications

As a guide, indicated below is the preferred education and experience for this position :

High School graduate with 1-3 years experience processing credits. Minimum of 2 year experience in Maui Jim Returns Department. Training experience is preferred.

Special Physical Requirements :

Ability to communicate in a variety of business settings.

Ability to utilize a PC.

Ability to visually inspect sunglasses for small imperfections.

Ability to lift a 20 lb. box

Work Shift : 1st Shift (United States of America)

Special Language Requirement (If Applicable) :

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Low Insurance Premiums on Medical, Dental, and Vision

Flexible Spending Accounts

Health Savings Accounts (with Company Match)

Short Term and Long-Term Disability

Voluntary Critical Illness, and Accident Coverages

Tuition Reimbursement

Paid Paternity and Maternity Leave

Paid Time Off

Paid Holidays

Company Paid Life AD&D Insurance

Voluntary Life & AD&D Insurance

401K Match

Paid Bereavement

Employee Assistance Program

• Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. All plans subject to eligibility requirements.