Patient Reception Specialist - Sun Ridge South

Harbor Health looking for skilled Patient Reception Specialists (PRS's) to become a member of our team.

Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish.

Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.

The  Patient Reception Specialist  is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty.

Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.  How You Will Get Things Done :

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR   Perform demographic and insurance validation, and inform patients of privacy policies and procedures   Keep the reception and patient waiting areas clean and organized  Other duties as assigned    How You Will Build Trust :   Greet all patients and visitors in a professional and welcoming manner   Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise   How You Will Innovate :   Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily  Schedule patient appointments / follow-up appointments per established policies and procedures  Experience to Drive Change :   Adept in medical terminology and insurance practices  Proficient in the use of computer programs and applications including Google Suite applications and practice EMR systems  Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately  Knowledgeable of CPT and ICD-10 coding  Current BLS certification for healthcare providers preferred   High School Diploma / Equivalency required  Experience in primary care, family practice, internal medicine, urgent care, or ER preferred  Powered by JazzHR