Fiber Product Manager

Fiber Product Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a realitydesigning and building a world class fiber network and creating a customer experience second to none.

We are looking for a Fiber Product Manager to join our growing team! In this role, you will own the end-to-end Fiber Internet product for Brightspeed, defining the vision, roadmap, and in-market performance for speed tiers (e.g., 1G, 2G+, 5G, 8G), equipment (Wi-Fi 7 / CPE), value-added services, and the customer experience across Join, Get / Install, Enjoy (Use / Pay / Change), and Help / Leave journeys. You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to grow penetration, ARPU, and NPS while reducing cancels and churn.

As a Fiber Product Manager, you will help deliver a differentiated, reliable, and scalable Fiber portfolio that customers love and choose through clear value propositions, competitive pricing, superior in-home performance, and seamless experiences across digital and assisted channels.

Scope :

• Fiber product portfolio and tiering (1G, 2G+, 5G, 8G), eligibility rules, packaging, and disclosures
• CPE strategy (ONTs, gateways / Wi-Fi 7, extenders) and in-home performance standards
• Voice over Fiber / postpaid voice packaging and readiness (as applicable)
• VAS bundles (security, whole-home Wi-Fi, entertainment / content, tech support)
• Channel readiness and plan-change flows across Digital / E-commerce, telesales, D2D, MDU / leasing, and retail / indirect
• Regulatory / compliance guardrails and affordability programs (as applicable)
• Close collaboration with E-commerce and Call Center Operations to orchestrate changes, protect CX, and optimize conversion

As a Fiber Product Manager, your duties and responsibilities will include :

Product Strategy & Roadmap :

Backlog Ownership & Delivery :

Pricing, Packaging & Offers :

CPE & In-Home Experience :

Channel & Journey Orchestration :

Data, AI & Insights :

Governance & Ways of Working :

What It Takes To Catch Our Eye :

Competencies :

Tools Examples :

Why Join Us?

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life