Member Services Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours and properly present membership rates.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily cleaning tasks within first hour of your shift
• Help complete priority cleaning list each day
• Complete walk-arounds and bathroom checks every 20 minutes
• Help complete any special cleaning projects per Club Manager
• Keep tour % at or above 60%
• Keep PE@PF % at or above 60%
• Always wear PF shirt and nametag
• Enforcing all Planet Fitness member rules and policies
• Following all Planet Fitness staff member policies and procedures

Qualifications / Requirements

Physical Demands

Join The Club

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

To find your perfect fit, search for a club opportunity near you.