VP, IT and Facilities Manager

Job Type

Full-time

Description

Under general direction of the SVP / Information Technology Officer, the VP IT and Facilities Manager provides leadership and expertise on hardware, applications, operating systems, security, storage, networking, monitoring, resource management, service desk, and support functions of the Information Technology department. Also responsible for security, maintenance and services of facilities to ensure that they meet the needs of the organization and its employees, and performs related duties as assigned.

The VP / IT and Facilities Manager supervises professional and technical staff, serves as a technical and facilities resource and is responsible for the technical services, management, coordination, and planning of end user support functions. The VP / IT and Facilities Manager assists with the management of infrastructure components, schedules and supervises maintenance work and maintains communication with vendors, contractors, clients and teams that support the Bank's facilities and information systems.

As a working manager, this position requires a high level of technical skills to be able to perform the work of those supervised when necessary combined with a high level of verbal and written communication skills, interpersonal skills and professionalism to achieve excellent teamwork and customer service.

The IT and Facilities Manager must optimize synergy between digital assets and workplace facilities, lead members of the IT team and facilities vendors with a focused vision, a commitment to open communication, providing and receiving constructive feedback, inspiring professional growth, and motivating through trustworthy and positive relationships to ensure a productive workplace environment.

Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Duties and Responsibilities :

• Plans, organizes, coordinates, and directs a variety of operations, facilities, security, network, systems and application deployment either hosted in the cloud or on premise, service desk, and support functions in the information technology division
• Monitors vendor metrics, production and quality for all partnered roles and ensures alignment with contracted SLA's
• Manages day-to-day information technology operations; oversees the IT, facilities, and Service Desk and user support, maintenance, monitoring and troubleshooting of the Bank's computer systems including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment; and serves as a technical resource
• Manages and oversees the service and maintenance of the Banks facilities; works with vendors, branch managers, property managers, and other 3rd parties to ensure facilities and maintenance requests and tickets are tracked and fulfilled
• Troubleshoots difficult and complex problems with applications; researches, tests, and isolates problems; and designs and implements solutions in order to maintain applications that adequately automate and assist the Bank
• Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; provides technical assistance and guidance; directs the design, development and implementation of new projects; establishes budgets and timelines to implement new or enhanced equipment, systems, programs or projects; and monitors progress
• Manages the provision of technical support and services to Bank users; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for users
• Assists the Information Technology Officer by providing system application and technical expertise to facilitate the development of goals, policies, standards, and procedures surrounding IT and facilities
• Supervises, motivates, and evaluates IT and facilities staff; delegates work; provides technical and professional skills training; manages performance issues; makes recommendations regarding the hiring, promotion and disciplining of employees
• Assumes managerial responsibilities for the Information Technology department in the absence of the Information Technology Officer
• Evaluates vendor proposals for purchases of technology solutions and facilities services to assure adherence to business needs
• Creates and / or assists with required project documentation practices such as user requirements, security assessments, communication, change management, testing, deployment, and support plans
• Develops and implements methods to standardize, simplify, automate, and continuously improve IT and facilities processes, tools, and systems, to optimize service level and control costs
• Performs benchmarking, analytics and other reporting in order to make recommendations for the improvement and growth of the facilities and IT infrastructure
• Consults and collaborates with internal customers, including business managers and employees, to understand business objectives and develop solutions that will achieve those objectives
• Provides recommendations related to the annual IT department and facilities budgets
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned

Supervisory Responsibilities :

Qualifications :

Physical / Mental Demands & Work Environment :

The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and frequent interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which they are free to move about at will. The work environment is typically quiet to a moderate noise level.

Travel : There will be occasional local, out-of-area, and overnight travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.

Requirements

See qualifications above.

Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For San Francisco Postings, review Fair Chance Ordinance .

CA Privacy Notice to Applicants / Employees

Salary Description

121,500-$148,500 DOE