Sales Support Specialist

Job Description

Job Description

POSITION SUMMARY :

The Sales Support Specialist is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. This role is highly collaborative, working closely with Marketing, Sales, and Operations to deliver a superior customer service consistent with the Easy Ice Core Focus – Make It Easy for our Customers to get the Ice they need. To excel in this position, you must be good at – and love - working with people to solve problems every day.

A successful SSS will drive the following outcomes :

• Increase the effectiveness and efficiency of the Sales Executives they are assigned to support, resulting in increased close rates and throughput of the Sales Executive. Your Sales Execs need to be fighting to keep you on their team when someone else tries to steal you!
• Develop and close their own book of business with support from their Sales Executives. The Marketing team has to love sending leads to you because you do great things with them!
• Positively affect the utilization of the right equipment and improve profitability through close coordination with Supply Chain and Installation Coordinators. Yes, even the accounting team will love you when you figure out how to place used equipment instead of buying new!
• Deliver an outstanding Customer Experience through frequent and thoughtful contact with customers and colleagues by paying close attention to the unique circumstances of each situation. Your customers gotta say you are the best thing since sliced bread!
• Create a positive work environment of your colleagues through professional, respectful, responsible, supportive, and team building behaviors. Your teammates need to love having you on the team!

Daily responsibilities include :

ESSENTIAL DUTIES AND RESPONSIBLITIES :

POSITION QUALIFICATIONS :

Education : High school diploma or equivalent required with an Associates or Bachelors in a related field preferred

Experience :

Other Desired Skills :

WORK ENVIRONMENT :