Head of Business, Mid-Market Sales, Google Customer Solutions

Head Of Business, Mid-Market Sales, Google Customer Solutions

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

The Google Customer Solutions (GCS) Mid-Market Sales team is a growth engine for clients in GCS. Through long-term relationship development, we are dedicated to understanding customers' business goals and providing advertising solutions to drive their growth. As a Head of Business, Mid-Market Sales, you will lead a high performing sales team to engage high-growth customers, align solutions to evolving business goals, and deepen investment in Google Ads. You'll use your knowledge of the digital advertising landscape and influencing skills to deepen relationships with key executives. You'll partner with cross-functional partners across GCS to drive initiatives to improve seller performance and customer success. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $156,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Responsibilities :

• Lead the management, operations, training, coaching, and support of Account Strategists and Account Executives to deliver on business growth, engagement, and customer satisfaction goals for a portfolio of customers.
• Work with the executive leaders to ensure collaboration between the team, partner promoters, and cross-functional teams and align on Google-wide priorities.
• Cultivate customer relationships through key C-level meetings and speaking engagements.
• Guide and hold the team accountable in building and managing effective long-term plans with their customers.
• Define the future of customer interaction (e.g., automation, first-party data, customer lifetime value, Customer Relationship Management (CRM) analysis, online to offline, CRM integrations) and help develop the necessary infrastructure and processes.