Change Enablement Manager - Technology & Operations

Change Enablement Manager

At HUB International, the Change Enablement Manager leads a team of change management professionals to drive successful technology adoption and organizational transformation across the organization. Reporting to the Director of Learning and Change Enablement, this role ensures that HUB Technology and Operations initiatives are not only well-managed but also well-experienced - with measurable adoption, smooth transition, minimized resistance, and maximized value realization. The Change Enablement Manager partners with delivery teams to align change enablement to organizational priorities while developing a high-performing team and methodologies that champion the voice of the end user.

Primary Responsibilities and Activities

Lead, mentor, and develop a team of 6 Change Managers across a portfolio of initiatives, fostering a culture of user-first thinking.

Build team capabilities in change methodologies, change impact assessments, stakeholder engagement, and resistance management.

Establish team goals and success measures that align with organizational priorities.

Foster collaboration with Learning Design team for integrated enablement approach.

Manage and develop the HUB Change Champion Collective organization engagement, continuing to build and maintain change networks across the organization.

Manage and develop the TechOps Communication Framework to ensure multi-channel communication strategies build awareness, desire, and commitment.

Promote and coach TechOps team members on leading change, joining project teams, steering committees, team meetings, focus groups, and town halls to represent user-first thinking and change-mindedness.

Create and monitor adoption metrics and implement interventions to drive utilization.

Develop standardized methodologies for surveys and feedback sessions to gauge organizational sentiment and adjust strategies accordingly.

Assist team (and all project teams) to identify and mitigate change risks and resistance points. Develop contingency plans for high-risk transformations.

Direct Reports

Change Managers (team of 6)

Job Requirements

7+ years progressive experience in change management with 3+ years in leadership.

Proven track record leading successful large-scale technology transformations in complex organizations.

Bachelor's degree preferred; Master's in Organizational Development, Business, or related field also preferred.

Deep expertise in change management methodologies (Prosci, Kotter, ADKAR). Prosci or other change management certification preferred.

Experience with change impact assessments, stakeholder mapping, and resistance management. Proficiency with collaboration tools, survey platforms, and adoption analytics.

Strong project management skills.

Knowledge and Skills

Exceptional communication and facilitation skills.

Strong emotional intelligence and ability to navigate organizational politics.

Capability to influence at all levels without formal authority.

Resilience in managing ambiguity and complexity.

Background in technology implementations (ERP, CRM, digital transformation).

Experience in insurance or financial services industry desired.

Travel required : 10% travel.

Hybrid Chicago preferred

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation?? Do you thrive in a supportive and client focused work environment?? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values : entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states : The expected salary range for this position is $120K to $150K and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health / dental / vision / life / disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience : 5-7 years of relevant experience

Required Travel : Negligible

Required Education : Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.