Sr. Product Manager, Onboarding

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Opportunity

Define and own the onboarding product strategy for Kraken's Consumer, Business, and Institutional segments

Champion client-centric design, using feedback and research to refine experiences and deliver continuous improvement

Scale identity verification solutions that meet diverse regulatory and geographical requirements, balancing compliance with exceptional user experience

Reimagine KYC and verification as rewarding progress moments that celebrate clients unlocking new products like Futures, Margin, or Kraken Pro.

Partner with Legal, Compliance, Fraud, and Regional Ops teams to anticipate regulatory changes and embed them into scalable processes

Lead vendor strategy : assess, integrate, and optimize ID verification vendors to drive efficiency and innovation

Leverage data at scale : define success metrics, analyze bottlenecks, and drive measurable improvements in activation and conversion rates

Influence senior stakeholders with product strategy narratives, business cases, and roadmap priorities

Foster cross-team alignment, ensuring onboarding solutions enable growth across marketing, compliance, and operations

Stay ahead of the curve by anticipating regulatory shifts and emerging technologies in crypto onboarding and KYC

Skills You Should Hodl

5+ years of product management experience, including 2+ years focused on onboarding, identity verification, compliance, or regulated workflows

Proven track record of owning strategy and delivering high-impact products in complex, regulated environments

Deep knowledge of KYC / AML and crypto regulations, with ability to translate requirements into scalable product solutions

Experience leading vendor evaluations, integrations, and performance management

Advanced data fluency : defining success metrics, prioritizing roadmap investments, and correlating improvements with business impact

Excellent stakeholder management and communication skills, including writing PRDs, strategy docs, and product vision narratives

Demonstrated ability to influence across functions and geographies to drive alignment and execution

Passion for Bitcoin and crypto, with a strong belief in Kraken's mission of accelerating global adoption

This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.