Team Leader/Asst. Manager-RemoteStaffing • New York, NY, US

Team Leader / Asst. Manager-Remote

Staffing • New York, NY, US

22 days ago

Job type

Full-time

Remote

Job description

Team Leader / Asst. Manager

Location : Remote

Role Duration : Full Time

Rate : Salary Plus Benefits

Operational Responsibilities :

Track and monitor agent performance on a Daily / Weekly / Monthly basis.

Assign queues, capacity planning, rostering, monitoring schedule adherence, monitor volume & quality trends and taking appropriate measures.

Provide timely feedback and support.

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Team • New York, NY, US

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