Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Moreno Valley, CA, US
Associate Team Leader

Associate Team Leader

H&R Block • Moreno Valley, CA, US
26 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is $11.00 - $29.00 / Hr. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job

    #4934

    Create a job alert for this search

    Associate Team Leader • Moreno Valley, CA, US

    Related jobs
    Community Associate

    Community Associate

    Regus Management Group, LLC • Riverside, CA, United States
    Full-time +1
    At IWG, we are leading the way.We've built the world's largest workspace network so that our customers can work from wherever, and however, they want. Join us and help us bring more freedom to peopl...Show more
    Last updated: 4 days ago • Promoted
    FBS Operations Hub Leader

    FBS Operations Hub Leader

    Capgemini • Murrieta, CA, US
    Full-time
    Our client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C).They proudly ...Show more
    Last updated: 23 days ago • Promoted
    Retail Associate

    Retail Associate

    Ross Stores • Hesperia, CA, US
    Full-time
    Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant st...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Quick Quack Car Wash • Hesperia, CA, US
    Full-time
    Essential Duties and Responsibilities : .Greets customers as they enter the location.Maintains awareness of services provided by Quick Quack Car Wash. Explains services provided by Quick Quack Car Was...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader (Full and Part Time)

    Shift Leader (Full and Part Time)

    Amirian • Hesperia, CA, US
    Part-time
    Shift Leader (Full and Part Time).Requisition Number : SHIFT001940.Location : 004206 - Hesperia, 13100 Main St, Hesperia, CA 92345, USA. A Shift Leader is responsible for the restaurant's overall oper...Show more
    Last updated: 30+ days ago • Promoted
    Sales Associate

    Sales Associate

    Torrid • Apple Valley (Jess Ranch Marketplace), CA, US
    Part-time
    At Torrid, we celebrate every shape, every size, and every curve of our customer.Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees...Show more
    Last updated: 30+ days ago
    Team Lead

    Team Lead

    TradeJobsWorkforce • 92505 Riverside, CA, US
    Full-time +1
    We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both. No insane hours, no crazy demands; just great food, great people and a great...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    California Cajun Eats LLC • San Bernardino, California, United States, 92407
    Full-time
    Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting / quality food, and a clean restaurant environment for all guests by performing o...Show more
    Last updated: 30+ days ago
    Associate Team Leader

    Associate Team Leader

    H&R Block • Riverside, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 26 days ago • Promoted
    Team Leader

    Team Leader

    Tractor Supply • Riverside, CA, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show more
    Last updated: 30+ days ago • Promoted
    Call Center Associate – Team Leader

    Call Center Associate – Team Leader

    Quality Mobile Home Services • Lake Elsinore, CA, USA
    Full-time
    Quick Apply
    Call Center Associate – Team Leader.Would you like to be part of a company that.This customer service position earns a.If this sounds like the right customer service opportunity for you, appl...Show more
    Last updated: 30+ days ago
    Shopper Team Member

    Shopper Team Member

    Amazon • Crestline, CA
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 25 days ago • Promoted
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    Infuse • Murrieta, CA, US
    Remote
    Full-time
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...Show more
    Last updated: 23 days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Rialto, CA, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago