Senior Director of Customer Experience

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here.

We’re building the future of pediatric and family mental health care - delivering high-quality, evidence-based support to children and families at home, in schools, and in their communities. Following the merger of two leading digital mental health organizations, we are combining our strengths to expand access, improve outcomes, and redefine how families experience care.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact : Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale : Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued : Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers.

The Role :

We’re looking for a Director of Customer Experience who will lead our customer-facing operations within the Care Delivery organization. This leader will oversee multiple teams that serve as the front line for families, schools, and partners - spanning enrollment, family support, school partnership support, and ongoing success in care.

As the company integrates two legacy teams and systems, this role will play a critical part in unifying our customer experience ethos, optimizing people, processes, and platforms, and ensuring our operational model scales with both compassion and efficiency.

You will lead and develop managers and teams responsible for :

Location : Remote

What You’ll Do :

Strategic Leadership :

Operational Integration & Optimization :

Team Leadership & Development :

Cross-Functional Collaboration :

Customer Voice & Experience Design :

What Excites Us :

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $155,000 - $180,000, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states : AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.

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