Special Assistant to the Chief Innovation & Technology Officer

Special Assistant to the Chief Innovation & Technology Officer

Join to apply for the Special Assistant to the Chief Innovation & Technology Officer role at City of Cleveland Heights, OH.

Overview

This position will help develop and advance critical projects and innovative policy and operational initiatives in the City of Cleveland’s Department of Innovation & Technology. It generally supports the Chief Innovation & Technology Officer (CITO) in developing and implementing catalytic innovations and technologies across the City. The role works closely, as appropriate, with key leaders in Mayor Bibb’s administration, City Council, and external stakeholders. This position reports directly to the CITO.

Responsibilities include evaluating and recommending new automation technologies, managing and coordinating installation, testing, and documentation, supervising and budgetary oversight, maintaining knowledge of technology trends, and coordinating implementation with operating departments.

Responsibilities

Serve as an expert advisor and consultant to the CITO.

Provide project-level leadership and management of strategic initiatives on behalf of the CITO.

Support the CITO’s strategic and operational initiatives to improve technology services and education for City staff and residents.

Conduct research, coordinate the work of various stakeholders, and develop reports, presentations, memoranda, or other written work-product.

Serve as a liaison between the Department and other Departments, Divisions, and Offices within City Hall, as well as other governmental entities and external vendors and stakeholders.

Other duties, as assigned.

Qualifications

High School Diploma or GED required. Associate’s Degree in Computer Science, Business Administration, or related field from an accredited college or university required; a Bachelor’s degree or higher is preferred.

Four years of full‑time paid experience in project management required. Certification in project management may be substituted for a degree; two years of experience may substitute for each year of college education lacking.

Computer proficiency, familiarity with the Internet, Microsoft Office (Word, Excel, PowerPoint, Access). Knowledge of Microsoft Project is desirable.

Ability to lift and carry a minimum of thirty (30) pounds.

A valid State of Ohio Driver’s License is required.

Skills and Abilities :

Ability to communicate complex information and explain technology clearly, efficiently, and persuasively.

Critical thinking and ability to develop and implement innovative policy initiatives.

Strong project leadership and management skills, including managing competing interests and priorities.

Ability to work independently and manage multiple complex assignments under deadlines.

Ability to use data to assess the current state and develop new policies, practices, and processes.

Ability to establish and maintain effective relationships with government officials, community organizations, and technical vendors.

Knowledge and Experience :

3+ years in technology, especially applications development, systems administration, and systems integration.

Experience leading and / or managing large IT deployment projects.

Experience using data, including identification, collection, analysis, and visualization of relevant qualitative and quantitative data.

Experience in front‑line customer service (e.g., call center, healthcare office, hospitality, retail).

Proven understanding of business management processes, especially financial / budgeting, human resources, marketing / PR, and purchasing.

Familiarity with contract law preferred.

Education :

Mandatory : Bachelor’s degree in Computer Science, Engineering, Information Technology or related field from an accredited college or university, or equivalent experience.

Preferred : A Master’s degree or higher (e.g., J.D. or Ph.D.) in Business Administration, Law, Management, Public Policy / Administration, Urban Affairs, or related field.

Senior Level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Government Administration

The City's guiding principles are as follows : Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

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