Human Resources Solutions Center Administrator

HR Solutions Center Administrator

The HR Solutions Center Administrator plays a crucial role in providing comprehensive administrative support and ensuring top-tier service across all branches of the AmeriHealth Caritas Family of Companies. As an integral part of the team, you will handle a diverse range of inquiries pertaining to the employee life cycle and moments that matter. Building strong relationships with internal stakeholders is key to making a meaningful impact on our operations. The role involves composing correspondence and promptly addressing associate inquiries through designated HR channels (e.g., incoming phone calls and emails). Inquiries include but are not limited to HR transactions and requests for information related to "How do I" and "Where do I" for new hire onboarding, benefits, payroll, and data maintenance (i.e., PeopleSoft).

The following list contains some of the day-to-day responsibilities of the HR Solutions Center Associate but are not limited to :

• Responding to associate HR-related inquiries (via phone and / or email) and providing accurate information regarding HR policies and procedures.
• Assisting with the administration of the Educational Assistance Program.
• Providing support related to various benefits spending accounts (e.g., HSA, FSA, and Child Care).
• Receiving inbound calls that require an employee-centric service approach.
• Ability to be consultative and assist associates with solving problems.
• Co-facilitate new hire onboarding and benefits Webinar.
• Verifying associate and contractor data (new / rehire information, Supervisor Changes, Location Changes, Update Vendor Tables, etc.) using HRIS Systems.
• Completing data transactions in PeopleSoft to update associate's company and personal information (e.g., name change, marriage status).
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our associates.
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.
• Works both independently and in a team environment.
• Abides by all applicable regulatory and departmental practices and procedures.
• Maintain completeness of associate personnel files electronic and physical.
• Research and obtain HR document requests to satisfy audit, compliance, and legal needs.
• Actively support process development and improvement efforts.
• Contributes to special projects related to R, as needed.

Education / Experience :

AmeriHealth Caritas utilizes a hybrid work environment with associates working from home two days a week and in the office three days a week. The functions of this position will be performed onsite at our offices located at 3875 West Chester Pike, Newtown Square, 19073.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.