Network Operations Analyst

MUST BE LOCAL TO PHOENIX - onsite 3 times per , the Network Operations Analyst I sets up, configures, monitors, and supports network services and : -Research, diagnose and resolve Tier II network, circuit, telephony issues.-Perform tracking and management of network events to resolution.-Install, configure, support and maintain network service devices, telecommunications and LAN / WAN hardware and software.-Troubleshoot basic network access issues and implements network security policies and procedures.-Assist employees, vendors or other customers by answering questions related to network operations procedures and services.-Complete work in a timely and accurate manner while providing exceptional customer service.-Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.-Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise.-Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues.-Other duties as assigned.

Qualifications : -This position requires a minimum of one-year network operations experience.-Proven knowledge of three or more of the following systems is necessary : network operating systems, network topologies, network hardware, computer operating systems, routing, switching, data privacy, security and telecommunication systems.-Working knowledge of network services availability, performance, and security is required. Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office.-Understanding of point of sale and payment systems is preferred.-Working knowledge of commonly available tools, including, but not limited to, ARMT, Orion, NNMI and BSM is preferred.-This position requires excellent communication, interpersonal and customer service skills.-The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.-Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.-Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.-In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are : This position requires a Bachelor's degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience.