Desktop Support Analyst

CRESCENT SOLUTIONS

California, US

Full-time

The IT Relocation analyst will Disconnect / Reconnect for ongoing IT relocation efforts. The daily effort will consist of disconnecting, reconnecting of computer workstations, relocating hardware to a new facility / location and reconnecting workstations in a new environment.

We are seeking a motivated individual who wants to contribute to a team environment and gain experience.

Qualifications and / or Experience Required

1 - 3 years experience in IT Desktop Relocation / support
Understanding of basic PC and printer operation
Basic understanding of network technologies such as Ethernet, switched Ethernet
Good interpersonal skills as well as excellent oral and written skills, excellent teamwork and communication skills are essential.
Required ability to work unsupervised and self-motivated.
Familiarity with a variety of current PC hardware
Ability to proficiently disconnect / reconnect PC workstation and peripherals (mouse, keyboard, webcam, laptop dock, and etc.) in a timely manner
Excellent attention to detail
Able to accurately inventory and document layout of technical equipment including port connections.
Excellent cable management skills
After hours support and maintenance.
Performs installations, relocation, and re-installation of Desktops and Laptops.
Assist in tracking Assets that have been updated, manually or using provided software tools.
Work and take Direction from IT Peers and Managers in a team learning environment
Create, maintain and update documentation as needed for compliance with company computer-related standards.
Responds to problem tickets and repair the malfunctioning equipment quickly. Provides support for PC technician operations on a daily basis.
Provides project tracking to ensure the project and day-to-day work schedules are being met. Create, maintain and update documentation as needed for compliance with company computer-related relocation.
Strong Communication Skills >

use of MS Office

RESPONSIBILITIES :

Accurately complete standardized inventory sheet and layout of equipment including port connections
Ensure equipment is accurately labeled with origination / destination information
Disconnect PC equipment and peripherals at location.
Reconnect PC equipment and peripherals to exact specifications listed on move sheet
Document and escalate any issues encountered
Creating diagrams of each computer station so it gets set up correctly
Light testing to ensure that equipment is working at full capacity
Cable Management-Routing wires neatly to maximize ease of use.

Desired Attributes

Able to listen and take direction immediately
Respond positively to constructive criticism
Work well under pressure on large, fast-paced projects with changing priorities
Excellent team player
Positive, flexible demeanor
Strong work ethic, requiring minimal supervision
Operate with a sense of urgency
Well-groomed appearance
Detail-oriented

30+ days ago

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