Senior Services Delivery Manager

Senior Services Delivery Manager

The Senior Services Delivery Manager is a true jack of all trades. This role requires a self-starter, someone who will dive right into the weeds but also knows how and when to pull themselves out. They are collaborative, a player-coach, and excited to constantly learn new things while embracing a fast paced and changing environment.

How Will You Make An Impact & Requirements

Decision Making & Scope Of Knowledge

• Demonstrates a proactive approach in all of the things they do to better the team.
• Viewed as a proactive, consultative thought partner.
• Highly self-sufficient and operates with little to no management.
• Performs high volume of simple to complex tasks with quality, and manages workload under high pressure circumstances.
• Prepares robust meeting agendas, project plans, etc. Drives against blockers from internal and external teams and keeps work moving as much as possible at all times.
• Comes prepared to 1 : 1s with solutions to issues & blockers and clearly articulates how manager can support.
• Leads CID org initiatives.
• Provides constant support to more junior team members to help develop their skills.
• Effectively manages up and is dependable to leadership.
• Sees and understands the vision of the team and works towards that.
• Strives to understand customer needs.
• Proactively identifies trends and seeks out problems. Brings them to appropriate stakeholders to work on solutions.
• Uses lessons learned to drive internal initiatives and educational opportunities for other team members.
• Voices opinion and follows up to ensure their influence drives decisions within the team.
• Well respected by peers and members of other teams.
• Uses leadership qualities the right way.

Autonomy

Complexity

Management

Compensation : $74,083K - $92,604K & bonus eligible