Call Center Manager

Call Center Manager – Home Improvement Industry (Phoenix, AZ) We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities :

• Manage daily operations of the call center team, including inbound / outbound appointment setting and customer service Recruit, train, and develop team members to meet and exceed performance goals Monitor KPIs and implement strategies to improve conversion rates and productivity Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention Maintain high standards for call quality and compliance Qualifications : Minimum 3+ years of call center management experience (home improvement industry a plus) Proven track record of achieving / exceeding sales and service metrics Strong leadership and coaching skills Excellent communication and organizational abilities Tech-savvy; familiarity with CRM systems and reporting tools What We Offer : Competitive salary + performance bonuses Medical, dental, vision, and life insurance after 60 days AFLAC coverage available Paid time off and holidays A collaborative team culture with opportunities for advancement If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply :