Corporate Account Director

Our client, a global outsourcing firm is seeking an experienced Account Director for one of their global investment banks located midtown east.

Salary 135K

POSITION SUMMARY

The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB QUALIFICATIONS

• Bachelor’s degree or equivalent experience required.
• 8+ years of leadership in a national or global customer service environment.
• Proven track record in resolving contract performance issues and building client relationships.
• Experience managing large teams and multiple service lines, including Front of House operations.
• At least one year of business development experience.
• Minimum five years of financial management, with a strong understanding of P&L impact.
• Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.

SUPERVISION

Directly supervise management-level team members.

Reports to senior leadership (Managing Director of Operations, Business Director, or Senior Account Director).

JOB DUTIES