Manager, Technology Operations - Ship with Walmart

Manager, Technology Operations - Ship with Walmart

Walmart is seeking a Manager, Ship with Walmart Delivery Programs and Performance to join our growing and fast-paced eCommerce Marketplace team focusing on the Seller-Fulfillment Services (SFS) business. If you are passionate about an entrepreneurial role which has high relevance, visibility and impact as well as regular interactions with Walmart executives, then this might be the right opportunity for you! In this role, you will be responsible for growing our existing Ship with Walmart (SWW) program and launching new ground-breaking capabilities to provide a cohesive world-class delivery experience for our Marketplace sellers and buyers.

The Walmart US eCommerce Marketplace team builds products that connects sellers across the world to buyers shopping our marketplaces, enabling access to our customers to over 350M+ items and growing selection. Excellence in the end-to-end shipping and delivery experience is the cornerstone of our promise to our sellers and buyers. In this role, you will collaborate across external service providers (carriers, freight forwarders, fulfillment service providers), Strategy, Product, Engineering, Operations, Analytics, Procurement, and other internal partners to build transportation solutions that provide our sellers with a choice of affordable shipping services and for our buyers, a best-in-class delivery experience.

The Ship with Walmart Delivery Programs and Performance Manager will be responsible for Walmart's delivery reliability and operational continuity within the SWW business team. This role ensures that every package delivered through Walmart's network meets the highest standards of timeliness, quality, and service consistency. This role will also serve as the operational owner of business continuity, coordinating carrier performance, resolving outages, and collaborating with analytics and product partners to drive measurable improvement in speed and On Time Delivery (OTD) metrics. A successful manager within this role will be able to manage the short-term tactical performance of the SWW program while also focusing on building the long-term capabilities to increase SWW's value proposition to customers, sellers, and Walmart.

Key Responsibilities

• Lead end-to-end program management for delivery-performance initiatives, new capability launches, and cross-carrier enhancements within the SWW ecosystem.
• Drive alignment across Product, Engineering, Strategy, and Operations to ensure clear requirements, roadmap clarity, and coordinated execution.
• Establish program governance, operating mechanisms, and reporting frameworks to provide visibility into program status, risks, and milestones.
• Translate operational and customer insights into structured program plans that inform product strategy and future enhancements.

Delivery Reliability & Operational Excellence

Analytics, Insights & Process Improvement

Stakeholder Communication & Executive Reporting

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.