DOKSHOP CUSTOMER SUPPORT REPRESENTATIVE

Job Details

Level

Entry

Job Location

Prisma Phoenix - Phoenix, AZ

Position Type

Full Time

Education Level

2 Year Degree

Salary Range

21.00 - $22.00 Hourly

Job Shift

Day Shift

Description

Description

Prisma is seeking a Customer Support Representative in one of the most exciting and strategically important parts of our business. Web to Print is one of the fastest growing segments of the commercial print industry. The successful candidate will report to the Web to Print Manager. This role is primarily responsible for support for Prisma's e-commerce customer base and Web-to-Print business. Our team strives to deliver stellar customer service and maintain the level of excellence our customers have come to expect of Prisma. The ideal candidate is entrepreneurial, energetic, organized, continuously learning, customer-focused and professional. Come join the award-winning Prisma Team today!

You Will

• Answer customer calls, emails, and live chat as the first line of support for our customers.
• Track calls and emails for customer history and reporting
• Work between internal systems to look up orders
• Perform minor Dokshop product and site updates
• Work and update various online customer project management systems
• Work with Print Production, Site Developers, and Account Managers in researching answers to customer questions
• Ensure consistent and accurate information is communicated

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